Donor Data Management Coordinator (Arizona)
DescriptionPOSITION TITLE:
Donor Data Management Coordinator, Donor Data Operations CenterLOCATION:
The Salvation Army, 2707 EVan Buren Street, Phoenix, ArizonaSUPERVISOR:
Territorial Director, Donor Data Operations CenterSTATUS:
Fulltime Hourly (Non-Exempt)MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian ChurchIts message is based on the BibleIts ministry is motivated by the love of GodIts mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Qualifications:
Associate degree; Bachelor's degree preferred
Two year's full-time experience performing data management in a CRM or ERP
Two year's full-time experience performing auditing, quality control or data hygiene functions in a performance metrics environment
Knowledge of and support for the mission and philosophy of The Salvation Army
Working knowledge of integrated database management applications including use of reporting tools and models
Highly proficient in the use of Microsoft Outlook, Word, and Excel
Strong computer navigation and keyboarding skills
Strong 10-key skills
Detail-oriented, highly organized, precise, and efficient
Demonstrated ability to set priorities and independently problem solve
Experience in accurately interpreting financial-related and accounting transactions and records
Demonstrated ability to meet deadlines within a metrics-driven environment
Excellent verbal and written communication skills, strong reading comprehension, and exceptional use of spelling, grammar, and punctuation
Ability to communicate in a knowledgeable and professional manner with all levels of management, the public, peers, and individuals from diverse backgrounds
Employment contingent upon successful completion of a background check
Responsibilities:
Maintain professional and technical knowledge of gift processing through regular posting of all batch typesThis includes, but is not limited to:
Process electronically transmitted batches, inputting text-based and numerical donor and transaction data
Create manual batches from source documents
Search for and/or create new donor records
Maintain donor database, update record addresses and donor attributes, and merge records as necessary
Perform adjustments and reversals
Perform continual quality control audits on posted gifts and batches by utilizing Portfolio reports and applying internal operating protocols, business rules, and documentation, ensuring compliance with territorial business rules
Record quality issues, identify patterns of inaccuracies, and recommend instructions for review by individual processors to decrease instances of errors
Prepare audit and control reports by collecting, analyzing, and summarizing operating information and performance metrics trends
Conduct systematic reviews of territorial business rules and documentation to maintain internal control systems, updating documentation when necessary, and recommend new policies and procedures focused on continuous improvement
Appraise adequacy of internal control systems, recommend new Portfolio Quality Control Reports for use by individual processors, and monitor the use of Quality Control Reports to ensure the result of utilization is increasing DDOC efficiencies and reducing errors
Perform system imports and exports, and create reports as needed to correct inaccurate data or normalize data to meet required standards
Comply with all security policies regarding confidentiality of donor financial information
Meet or exceed productivity requirements
Other duties as assignedPHYSICAL REQUIREMENTS:
Qualified individuals must be able to perform the essential duties of the position with or without accommodationA qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the positionThe Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
This position is primarily sedentary and requires the ability to remain at a keyboard for periods of up to two hours with minimal interruptionAbility to operate a keyboard is essentialAbility to operate under stressful working conditions in a rapidly changing work environment with multiple priorities is requiredThe employee must occasionally lift up to 50 pounds.
QualificationsEducationPreferred
Associates or betterExperiencePreferred
2 years:
Full-time experience performing auditing, quality control or data hygiene
2 years:
Full-time experience performing data management in a CRM or ERP.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicantHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information41 CFR 60-1.
35(c) Recommended Skills Accounting Attention To Detail Auditing Business Process Improvement Confidentiality Coordinating Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3q5p95w9mpq6ydtbr2', 'ExternalApply-j3q5p95w9mpq6ydtbr2'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Donor Data Management Coordinator, Donor Data Operations CenterLOCATION:
The Salvation Army, 2707 EVan Buren Street, Phoenix, ArizonaSUPERVISOR:
Territorial Director, Donor Data Operations CenterSTATUS:
Fulltime Hourly (Non-Exempt)MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian ChurchIts message is based on the BibleIts ministry is motivated by the love of GodIts mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Qualifications:
Associate degree; Bachelor's degree preferred
Two year's full-time experience performing data management in a CRM or ERP
Two year's full-time experience performing auditing, quality control or data hygiene functions in a performance metrics environment
Knowledge of and support for the mission and philosophy of The Salvation Army
Working knowledge of integrated database management applications including use of reporting tools and models
Highly proficient in the use of Microsoft Outlook, Word, and Excel
Strong computer navigation and keyboarding skills
Strong 10-key skills
Detail-oriented, highly organized, precise, and efficient
Demonstrated ability to set priorities and independently problem solve
Experience in accurately interpreting financial-related and accounting transactions and records
Demonstrated ability to meet deadlines within a metrics-driven environment
Excellent verbal and written communication skills, strong reading comprehension, and exceptional use of spelling, grammar, and punctuation
Ability to communicate in a knowledgeable and professional manner with all levels of management, the public, peers, and individuals from diverse backgrounds
Employment contingent upon successful completion of a background check
Responsibilities:
Maintain professional and technical knowledge of gift processing through regular posting of all batch typesThis includes, but is not limited to:
Process electronically transmitted batches, inputting text-based and numerical donor and transaction data
Create manual batches from source documents
Search for and/or create new donor records
Maintain donor database, update record addresses and donor attributes, and merge records as necessary
Perform adjustments and reversals
Perform continual quality control audits on posted gifts and batches by utilizing Portfolio reports and applying internal operating protocols, business rules, and documentation, ensuring compliance with territorial business rules
Record quality issues, identify patterns of inaccuracies, and recommend instructions for review by individual processors to decrease instances of errors
Prepare audit and control reports by collecting, analyzing, and summarizing operating information and performance metrics trends
Conduct systematic reviews of territorial business rules and documentation to maintain internal control systems, updating documentation when necessary, and recommend new policies and procedures focused on continuous improvement
Appraise adequacy of internal control systems, recommend new Portfolio Quality Control Reports for use by individual processors, and monitor the use of Quality Control Reports to ensure the result of utilization is increasing DDOC efficiencies and reducing errors
Perform system imports and exports, and create reports as needed to correct inaccurate data or normalize data to meet required standards
Comply with all security policies regarding confidentiality of donor financial information
Meet or exceed productivity requirements
Other duties as assignedPHYSICAL REQUIREMENTS:
Qualified individuals must be able to perform the essential duties of the position with or without accommodationA qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the positionThe Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
This position is primarily sedentary and requires the ability to remain at a keyboard for periods of up to two hours with minimal interruptionAbility to operate a keyboard is essentialAbility to operate under stressful working conditions in a rapidly changing work environment with multiple priorities is requiredThe employee must occasionally lift up to 50 pounds.
QualificationsEducationPreferred
Associates or betterExperiencePreferred
2 years:
Full-time experience performing auditing, quality control or data hygiene
2 years:
Full-time experience performing data management in a CRM or ERP.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicantHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information41 CFR 60-1.
35(c) Recommended Skills Accounting Attention To Detail Auditing Business Process Improvement Confidentiality Coordinating Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3q5p95w9mpq6ydtbr2', 'ExternalApply-j3q5p95w9mpq6ydtbr2'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
